Your needs are important to all companies of the MCM Group; the management of complaints is an important element in detecting the critical areas on which to implement measures and represents an opportunity for rendering the relationship of trust more effective and for re-establishing a satisfactory relationship with you, the Customer.
A complaint means any act by which a clearly identifiable Customer contests the intermediary’s conduct in writing (e.g. letter, fax, email) to the latter, including omissive conduct. A complaint is considered valid when it shows the details of the person or party making the complaint, the reasons for the complaint and the signature or similar element allowing the Customer to be identified with certainty. The MCM Group will reply to the complaint by and no later than 20 (twenty) working days of its receipt, indicating, in case of acceptance, the time foreseen for resolving the issue.
The complaint must be sent via a registered letter with return receipt, priority or ordinary mail, to the address: ATM Lab S.r.l. – MCM Group, Via Industria, 6, 27026, Garlasco (PV).
